Question 1

What does a ClearOps pilot actually cover?

Accepted Answer

A 6-week pilot on one production stream: connector goes live in week 1, ClearOps builds the stream’s unique baseline (vs. fixed thresholds), and from week 2 onward every flagged anomaly lands in your ITSM as a drafted corrective action plan — affected systems, root-cause hypothesis, next three steps. You judge the signal-to-noise on a stream you already monitor, not a vendor benchmark.

Question 2

Can ClearOps handle enterprise scale?

Accepted Answer

Honestly — ClearOps is built for mid-market operations teams today, not a global bank’s full estate, and we will tell you that on the call rather than oversell. What we will show you is fast time-to-value: a 6-week pilot, one production stream, baseline (vs threshold) detection tuned to your data, and a drafted action plan in your team’s hands within a week. Scale happens after you have seen those drafts run.

Question 3

How fast will we see a drafted action plan?

Accepted Answer

Within a week of connecting the stream. The connector lights up in week 1, baseline learning runs alongside, and the first drafted action plan lands in your team’s hands before week 1 closes. Weeks 2–5 then queue anomalies on top of that baseline — not on a static threshold you had to tune by hand.

Question 4

What happens at the end of the pilot?

Accepted Answer

By week 6 you have a signal-to-noise answer (concrete false-positive and true-positive counts on your stream), a drafted-plan library (every flagged anomaly as a corrective action plan), and a rollout recommendation scoped to the next 1–3 streams. These are yours whether you continue or not.

Question 5

How does ClearOps connect to our existing systems?

Accepted Answer

Pre-built connectors cover ITSM (ServiceNow, Jira Service Management), ERP (SAP, Oracle, NetSuite), and data warehouses — plus a REST API and webhooks for everything else. ClearOps processes data without storing operational data long-term, so the dashboards, SIEM seats, and consoles you already pay for stay in place. The win is fewer manual fix-ups, not another bill.

Question 6

How long does setup take?

Accepted Answer

2–3 weeks for connector configuration, baseline learning, and team onboarding. ClearOps deploys as a managed cloud service or a private cloud instance in your AWS, GCP, or Azure. Our customer success team works alongside your operations and IT teams to map the platform to your actual workflows, not a generic rollout deck.

Question 7

Will ClearOps work with our ITSM?

Accepted Answer

Yes — ClearOps is the AI-DRAFT layer that sits alongside ITSM. It connects to ServiceNow and Jira Service Management and pushes the drafted correction straight into the ticket your team already triages, with human-in-the-loop review before the draft lands in the ticket. You keep the workflow your on-call knows.

Question 8

Where does our data live?

Accepted Answer

Data stays in your cloud. ClearOps processes it during the baseline-learning window and for each drafted action plan without storing operational data long-term — your telemetry never leaves the environment you already control.

Question 9

Is ClearOps suitable for regulated industries?

Accepted Answer

Yes. ClearOps is designed for finance, healthcare, logistics, and retail where audit trails and decision transparency are non-negotiable. Every AI-generated recommendation is logged with the evidence chain that produced it, enabling compliance reporting and internal audits — role-based access controls and SOC 2 Type II certification are included out of the box.

Question 10

How do access controls and audit trail work?

Accepted Answer

Role-based access control gates every connector and every drafted action plan inside the ITSM ticket. The audit trail captures who reviewed, who amended, and who approved each draft before it moved forward, so a regulator or a CISO can reconstruct the decision chain end to end.

Question 11

What does the pilot cost?

Accepted Answer

$500–$1K per month per single production stream, billed monthly for the 6-week duration. Connect an existing telemetry source your team already monitors, get threshold-vs-baseline detection tuned to your daily / weekly / seasonal cycles, and receive a drafted corrective action plan for every flagged anomaly.

Question 12

When does the pricing conversation happen?

Accepted Answer

Never before a plan has run on your data. The value of the pilot is signal-to-noise and a drafted-plan library from your own stream — pricing reflects that, not a generic deck. The week-6 readout pairs the false-positive rate, the anomaly catalogue, and a recommendation for what to scale next, and the next-step pricing lives on that scope.

Question 13

Can we skip the pilot and buy the full product?

Accepted Answer

No — and that is intentional. Mid-market operations is exactly where baselines bought off the shelf go wrong, and a 6-week pilot on one production stream is how we both prove the signal-to-noise and tune the next 1–3 streams. The pilot is the gate to a rollout that actually holds up under your data.

Questions ops teams ask before the pilot

Pilot scope

Technical setup

Security and data handling

Pricing

See pricing on the pilot